FAQ
ABOUT MY ORDER
I HAVE NOT RECEIVED MY ORDER
If you have not received the order please email us at support@tuckshop.sg, we will revert within 1 business day.
I HAVE KEYED IN THE WRONG ADDRESS
If you have keyed in the wrong shipping address, send us an email to support@tuckshop.sg immediately so that we can amend before date of delivery.
CAN I CHANGE MY ORDER AFTER I HAVE SUBMITTED?
If the order has not been processed, send us an email to support@tuckshop.sg and can amend the order.
CAN I CANCEL MY ORDER?
Once order is processed, unfortunately we cannot cancel the order. We can issue a credit note valid for 6 months for your next purchase.
CAN YOU DELIVER AT A SPECIFIED TIME?
You can email us separately at support@tuckshop.sg. However it will be based on our truck’s availability that day.
I DID NOT RECEIVE A CONFIRMATION EMAIL
Please email us at support@tuckshop.sg to ensure your order is processed.
DELIVERY
CAN YOU DELIVER THE SAME DAY?
Unfortunately, we cannot accept same-day delivery. Generally, we will deliver 2 days once order is received.
DO YOU DELIVER ON WEEKENDS?
Yes, we can deliver on Saturdays and Sundays.
CAN YOU DELIVER BEFORE 10AM OR AFTER 8PM?
Yes, we can, but there will be a surcharge of $20.
WHAT IS YOUR MINIMUM ORDER FOR FREE DELIVERY?
We offer free delivery with a minimum order amount of $70
SUPPORT
WHO CAN I CONTACT FOR ASSISTANCE?
Please email support@tuckshop.sg if you require any assistance.
WHAT IS THE STORE'S OPENING HOURS?
Our physical shop is open Monday to Sunday 8am to 5pm.
CAN I SELF COLLECT IF I NEED THE ITEMS URGENTLY?
Yes, you can do self collection Monday to Sunday 8am to 5pm.
MY COUPON CODE DOES NOT WORK
Please email us at support@tuckshop.sg if the coupon code does not work.
MY PAYMENT DID NOT GO THROUGH
Please refresh your order again and try. If error still persists, please email us at support@tuckshop.sg for assistance.
CAN I KEEP DRY ICE IN THE FRIDGE?
No, dry ice should be kept in an insulated box and it should be used on the same day. It cannot be kept overnight.
HOW LONG DOES THE REFUND PROCESS TAKE?
We will process refund within 7 working days.
HOW CAN I UNSUBSCRIBE TO THE NEWSLETTER?
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